1. Current purchase status
New FlowFocus purchases through Creem are not open yet. Monthly, Yearly, and limited lifetime prices describe planned offers. The current pages do not collect payments for new orders.
2. Cancel future renewals
Once subscriptions open, use Billing and subscriptions to enter the Creem customer portal and cancel future renewals. Cancelling renewal generally does not refund a payment already made. Access for the paid period continues until its end, subject to applicable refund or termination circumstances.
Lifetime is a one-time purchase with no automatic renewal. For existing purchases through Gumroad or another provider, use the original order email or contact hello@flowfocus.space.
3. Request a refund or help
Email hello@flowfocus.space with your purchase email, order identifier, and reason for requesting a refund. We aim to respond within 3 business days and consider the terms shown at purchase, the circumstances, and applicable consumer law. Do not send passwords or full card information.
For new Creem purchases, you can request a refund within 14 days of each payment, including renewals and lifetime purchases. Contact support within that window. A full refund ends the access provided by that payment; other valid paid periods or existing licenses remain unaffected. Cancellation of renewal and a refund request are separate actions. Nothing here excludes or restricts applicable statutory withdrawal, refund, or other consumer rights. Payment-processing and bank timing depend on the relevant payment provider.